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What to Bring

  • Your insurance card
  • Your driver’s license or another valid form of photo identification
  • Your completed requisition (test order form)

Fasting Instructions (If required by your laboratory test)

  • Arrive hydrated but please drink water only.
  • Do not eat or drink anything other than water for 12 hours before your lab test.
  • Medications are allowed but please take them only with water.

After Your Blood Draw

  • Wait at least 15 minutes before removing the bandage.
  • If you feel dizzy or lightheaded, lie down immediately and elevate your legs until the feeling passes.
  • In rare cases where bleeding occurs after removing the bandage, apply pressure to the site of the bleeding and raise your arm for 3 to 5 minutes.
  • If bleeding or bruising occurs under the skin, apply a cold pack to the area periodically for the first 24 hours.
  • For 12 hours after your blood draw:
    • Avoid heavy lifting.
    • Drink plenty of fluids and avoid strenuous exercise.
    • Eat a healthy meal.
  • Contact your doctor if you:
    • Continue to feel nauseated, lightheaded or dizzy after resting, eating or drinking.
    • Feel pain or tingling down your arm into your fingers.

Requests For Medical Records

Frequently Asked Questions

Q.     Can I get my lab results from TriCore?
A.     Yes. TriCore provides copies of laboratory records to patients, the patient's personal representative, or the patient's designee following the receipt of a valid request.
 
Q.    How do I get my results?
A.    You must first obtain and complete a Record Request Form from one of TriCore’s patient locations.  Once you have completed the form, we are required to verify your identity and your right to access the requested records. 
 
Q.    How do you authenticate my identity and right to access my records?
A.    When you present the completed Record Request Form to the TriCore staff, you will be asked to provide photo identification so that they can verify your identity.  Acceptable forms of identification would include:

  • Driver's License
  • State Identification card
  • Military ID
  • Passport
  • US Tribal or Bureau of Indian Affairs ID Card

 
If you are requesting access to records other than your own, TriCore’s Medical Records department will need to review proof of your right to access those records before the records are sent.  Acceptable proofs of your right to access the records would include:

  • Proof of legal guardianship such as court decree
  • Birth Certificate of other person naming you as the parent
  • Documents proving power of attorney
  • Signed Authorization from the patient designating the individual or entity authorized to receive the patient's protected health information and where to send a copy.

Please note, if you are requesting your child's records and the child is under the age of 18, you the parent may request the records with the proper verification. If the child is 18 years old or older, the child must request their own records.

Q.    How will I receive my records?
A.    After your identification has been verified by the TriCore staff receiving your Records Request Form, it will be sent to TriCore’s Medical Records department. The Records Request Form will be reviewed and validated and your records will be sent to you using the method you have chosen on the Records Request Form, i.e., US Mail, Fax or Email. If you choose to have your records emailed, TriCore will use its secure encrypted email server to send them. 

Please note that records will only be sent using one method. 

Q.    How long will it take to receive my records?
A.    Regulation requires that TriCore provide patients access to their records within 30 days of a valid request. Generally speaking, it will not take the full 30 days. However, time may be increased for several reasons (i.e., if all of the testing has not yet been completed, etc.)

Q.    What should I do if I have questions regarding the testing that was performed?
A.    Questions regarding the interpretation of a test result or why a particular test was ordered should be directed to the ordering provider. Your provider is in the best position to explain the results to you.

Q.    What if I have additional questions for TriCore?
A.    You may call our Client Relations Department at 800-245-3296.

Bill Pay

Make a payment online

TriCore accepts credit cards, including Visa, MasterCard and Discover, as well as personal checks and money orders. Please include the bottom portion of your statement when you submit payment.

Pay By mail

TriCore Reference Laboratories 

PO Box 25627
Albuquerque, NM 87125

Pay By phone

Please call us at 505-247-0244 or toll-free at 877-267-2428.

Pay In person

TriCore Reference Laboratories
1001 Woodward Place NE
Albuquerque, NM 87102

Payment Installments

To find out if you qualify, please call us at 505-247-0244 or toll-free at 877-267-2428.

If you are uninsured, you could qualify for a discount of up to 50 percent if you make your payment within 14 days and if the test you had done is a qualified discountable test. Please call the business office within 14 business days of receiving your statement.`

Questions?

Please call a Business Office representative at 505-247-0244 or 1-877-267-2428.

Privacy & Confidentiality

TriCore values the privacy of your health information and is required by federal law to protect it.

Our HIPAA Notice of Privacy Practices for Protecting Health Information explains the ways in which TriCore may use and disclose medical information by law. View our complete HIPAA Notice of Privacy Practices.

To file a HIPAA complaint, please contact:

TriCore Privacy Officer
Local: 505-938-8330
Toll-free: 800-245-3296 Ext 8330
compliance@tricore.org

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