Engaging in your Healthcare
Q. Can I get my lab results from TriCore?
A. Yes. TriCore provides copies of laboratory records to patients, the patient's personal representative, or the patient's designee following the receipt of a valid request.
Q. How do I get my results?
A. You must first obtain and complete a Record Request Form from one of TriCore’s patient locations. Once you have completed the form, we are required to verify your identity and your right to access the requested records.
Q. How do you authenticate my identity and right to access my records?
A. When you present the completed Record Request Form to the TriCore staff, you will be asked to provide photo identification so that they can verify your identity. Acceptable forms of identification would include:
If you are requesting access to records other than your own, TriCore’s Medical Records department will need to review proof of your right to access those records before the records are sent. Acceptable proofs of your right to access the records would include:
Please note, if you are requesting your child's records and the child is under the age of 18, you the parent may request the records with the proper verification. If the child is 18 years old or older, the child must request their own records.
Q. How will I receive my records?
A. After your identification has been verified by the TriCore staff receiving your Records Request Form, it will be sent to TriCore’s Medical Records department. The Records Request Form will be reviewed and validated and your records will be sent to you using the method you have chosen on the Records Request Form, i.e., US Mail, Fax or Email. If you choose to have your records emailed, TriCore will use its secure encrypted email server to send them.
Please note that records will only be sent using one method.
Q. How long will it take to receive my records?
A. Regulation requires that TriCore provide patients access to their records within 30 days of a valid request. Generally speaking, it will not take the full 30 days. However, time may be increased for several reasons (i.e., if all of the testing has not yet been completed, etc.)
Q. What should I do if I have questions regarding the testing that was performed?
A. Questions regarding the interpretation of a test result or why a particular test was ordered should be directed to the ordering provider. Your provider is in the best position to explain the results to you.
Q. What if I have additional questions for TriCore?
A. You may call our Client Relations Department at 800-245-3296.
TriCore accepts credit cards, including Visa, MasterCard and Discover, as well as personal checks and money orders. Please include the bottom portion of your statement when you submit payment.
To find out if you qualify, please call us at 505-247-0244 or toll-free at 877-267-2428.
If you are uninsured, you could qualify for a discount of up to 50 percent if you make your payment within 14 days and if the test you had done is a qualified discountable test. Please call the business office within 14 business days of receiving your statement.`
Please call a Business Office representative at 505-247-0244 or 1-877-267-2428.
TriCore values the privacy of your health information and is required by federal law to protect it.
Our HIPAA Notice of Privacy Practices for Protecting Health Information explains the ways in which TriCore may use and disclose medical information by law. View our complete HIPAA Notice of Privacy Practices.
We want to provide exceptional service to our patients, and we welcome your comments and suggestions for improvement.Tell us what you think