TriCore Online Privacy Policy

TriCore Reference Laboratories Privacy Statement

TriCore Reference Laboratories (TriCore) is a clinical reference laboratory and information company offering expertise in population health management and targeted intervention. TriCore is committed to protecting the privacy of every person who visits its sponsored websites.

Our Online Privacy Policy describes what information we collect online, how we protect it, and what choices you have about how that information is used. We urge you to read this online Privacy Policy carefully so that you will understand the standards used to protect the security and confidentiality of your information. Should you have any questions about this policy or our privacy practices, please email us at or write to us at:

TriCore Privacy Officer
1001 Woodward Place NE
Albuquerque, NM 87102

What Personal Information We Collect

TriCore will collect information that identifies you (personal information) online only when you voluntarily provide it to us. We may collect information that will allow you to establish a username and password. For example, when you choose to register on our site, we may ask you to provide some personal information, such as you first and last name, telephone number, and/or email address. In addition, we may collect information that you voluntarily provide to us, including responses to questionnaires, such as customer satisfaction surveys.

How We Use Personal Information We Collect

We typically use information you provide to (1) make available to you the services and products you request, (2) assist you with your questions about our services or use of our website, or (3) analyze use of the website for statistical purposes, which allows us to improve our services. When you provide us with your email address, we may send you emails responding to your inquires or providing you with information about our services. Please be aware that email is not a secure method of communication and there is the risk that email messages could be intercepted or read by other people. If you would like to opt our from receiving emails regarding our services, please email us at

Disclosure of Personal Information to Third Parties

We will not give, sell, rent, loan, or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so; (2) we have contracted with the third party to help manage and optimize our internet business and communications, or to assist us with other payment or general business operations; (3) we are legally required to do so, for example, in response to a subpoena, court order, or other legal process or at the request of law enforcement or governmental agencies; (4) it is necessary to do so in order to protect and defend the rights or property of TriCore, you, or any other person; or (5) to establish, protect or exercise TriCore's legal or other rights or to defend against a legal claim or as otherwise required or allowed by law.

Special Categories of Personal Information

Billing Portal

Our website links to our Billing Portal, which is an online portal that allows you to pay your bill via credit/debit card or e-check. To do so, you must provide us with certain personal information. This information may be used for TriCore's billing, collections, or other financial or operational purposes. TriCore may contract with third-party service providers to help provide the Billing Portal services, and requires any service providers we contract with to protect the security of your payment information. Please see the separate privacy policy posted on the Billing Portal at for additional information about how the personal and financial data that you provide through the Billing Portal is collected, used, disclosed, and protected.

HIPAA Notice of Privacy Practices

Some information that we may collect about you is Protected Health Information under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). Protected Health Information is discussed in TriCore's HIPAA Notice of Privacy Practices. In the event of a conflict between this Online Privacy Policy and the HIPAA Notice of Privacy Practices regarding Protected Health Information, the HIPAA Notice of Privacy Practices shall govern. If you have questions or concerns regarding HIPAA or TriCore's HIPAA Notice of Privacy Practices, please contact

Collection, Use, and Disclosure of Non-Personal Information

Information Automatically Collected and Stored

As with almost any site you visit on the Internet, TriCore collects non-personal information from its users. TriCore's sites automatically store the following information during your visit:

  • Your internet location (IP Address)
  • Which pages you last visited
  • The date and time of your visit
  • The software you used to visit our site

This information that we collect is considered non-personal because it is not associated with your name or any other information you voluntarily provide. We may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.


Cookies are small text files that a website transfers to your computer's hard drive to record certain information about your visit. We may use cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you. We also may use cookies to keep track of information about your current "session," which will be discarded as soon as you log out or close your web browser. You can choose to disable your cookies; however, doing so will prevent you from utilizing some of the services offered on TriCore's websites.

Web Beacon

Web beacons are tags that record a visit to a particular web page and are often used in conjunction with a cookie to produce specific profiles of user behavior. We may use web beacons to help us learn specific, non-personal information about our users, such as which pages they visit most often.

Links to Other Sites

As a convenience to our site visitors, TriCore's website contains links to a number of third-party websites that may provide useful information. Clicking on these links transfers you to non-TriCore sites that are not maintained by TriCore. Those third-party sites may contain different information and/or different privacy policies from those of TriCore. You may wish to review the privacy policies of these websites and/or receive specific information regarding their privacy policies and procedures. TriCore is not responsible for the content or privacy practices of a non-TriCore website. TriCore does not control, or have any input into, whether third-party sites use or accept cookies.

Children's Access

TriCore is committed to the protection of children's privacy, security, and safety. Our websites are created for an adult audience and are not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children under age 13 on this website.

Correcting, Updating, Accessing or Removing Personal Information

If your personally identifiable information changes, or if you desire to receive only information directly related to your lab services account (such as your bills), TriCore will endeavor to correct, update, and/or disable your previously-provided personally identifiable information. You can request TriCore to do so by submitting a written request to:

TriCore Reference Laboratories
Attention: Medical Records
1001 Woodward Place NE
Albuquerque, NM 87102

Additionally, you may request access to the personally identifiable information that we maintain about you by sending a written request to:

TriCore Reference Laboratories
Attention: Medical Records
1001 Woodward Place NE
Albuquerque, NM 87102

Please note that TriCore generally does not completely remove your information from its systems. For example, TriCore may retain your personally identifiable information for legitimate business purposes, to prevent fraud or abuse, for account recovery purposes, if required by law, or as retained in TriCore's data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of this Privacy Policy.


All information contained on this website is copyright protected, unless otherwise noted. Information may be reprinted and/or downloaded for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any non-personal or commercial use is prohibited unless prior written consent is obtained from the respective copyright holder(s).

Your Consent

By visiting and using TriCore's website and the contents therin, you consent to the collection, use, and disclosure of information as described in this policy.

Changes to this Privacy Policy

TriCore may alter or make changes to this privacy policy from time to time, including when developments occur and/or technology improvements are implemented. When changes are made, we will update our privacy policy and notices. Please review this page periodically to ensure that you are aware of any such updates. Your continued use of TriCore's website following the posting of changes to this Privacy Policy constitutes your acceptance of those changes.

How to contact us

TriCore welcomes feedback and questions regarding our privacy policy. If you need further information or have questions regarding this privacy policy, please email us at

Policy terms last updated: July 2016

Effective date: July 20, 2016