Paying Your Bills

Thank you for entrusting TriCore with your laboratory testing. Patients may be responsible for some or all of the costs associated with laboratory testing. We offer several convenient options for bill pay.

TriCore accepts credit cards, including Visa, MasterCard and Discover, as well as personal checks and money orders. Please include the bottom portion of your statement when you submit payment.

Pay by Mail

TriCore Reference Laboratories
PO Box 27561, Dept #30775
Albuquerque, NM 87125

Pay by Phone

Please call us at 505.247.0244
or toll-free at 877.267.2428.

Pay in Person

You may pay your balance with a credit card at a TriCore patient care center, or visit our billing office:

TriCore Reference Laboratories
One Towne Centre
6121 Indian School Rd., NE
Suite 122
Albuquerque, NM 87110

Payment Installments

To find out if you qualify, please call us at 505.247.0244 or toll-free at 877.267.2428. If you are uninsured, you could qualify for a discount of up to 50 percent if you make your payment within 14 days and if the test you had done is a qualified discountable test. Please call the business office within 14 business days of receiving your statement.

Self-Pay and Uninsured Debt Collection Protections

No debt collection activity will be pursued against New Mexico residents determined to be indigent.

If you believe you qualify for this protection, complete this form and submit to the billing office by

Email: Revenueoperations_ip@rhodesgroup.com , or

Mail:    Revenue Operations/Rhodes Group
Attn: Customer Service
PO Box 25627
Albuquerque, NM  87110

TriCore's billing for services is not a debt collection activity.
New Mexico defines "debt collection activity" as selling a person's medical debt to another party, including a medical debt collector, placing a lien on a person's property, attaching or seizing a person's bank account or any other personal property, taking civil action against a person, or garnishing a person's wages.

For more information about New Mexico’s Patients’ Debt Collections Protection Act, refer to the Notice of Protection Against Medical Debt Collection or visit https://www.osi.state.nm.us/pages/misc/patients-debt-collection-protection-act. .

Estimates for Laboratory Services

TriCore is committed to helping you understand the amount you may be charged for laboratory services and will provide you a Good Faith Estimate.

To obtain an estimate prior to your lab tests, contact the billing office at 505.247.0244 or toll-free at 877.267.2428. TriCore is only able to provide estimates for services that TriCore will bill. If your lab tests are ordered by Presbyterian Hospitals, Presbyterian Medical Group, or the University of New Mexico Hospitals, please contact them for an estimate.

If you come to a TriCore location to have your lab tests collected, you will be provided with an estimate at that time if TriCore will perform the billing for your lab tests.

Make sure to save a copy of your estimate. If you have concerns that your bill is significantly greater than your estimate, please contact the billing office by:

Phone: 505.247.0244 or toll-free at 877.267.2428, or

Email:  Revenueoperations_gfe@rhodesgroup.com

For more information about your rights and Good Faith Estimates, visit www.cms.gov/nosurprises.

Patient Responsibility

Your test and/or the diagnosis supplied by your provider may not be covered in your plan benefits. Services that are not considered to be medically reasonable for your condition and reported diagnosis will not be covered and may lead to a financial liability for you. You may have a deductible, co-insurance, or co-payment responsibility. Contact your insurance company to learn about your benefits coverage and responsibility.

Insurance & Billing Resources