Getting Your Lab Results

A: When you present the completed Patient Request for Medical Records Form to TriCore staff, you will be asked to provide photo identification so that they can verify your identity. If you do not have a photo ID, our staff has other ways of confirming your identity.

A: If you are requesting access to records other than your own, TriCore’s Medical Records department will need to review proof of your right to access those records before the records are sent. Acceptable proofs of your right to access the records include:

You may send proof of your right to access the records with your Patient Representative Request for Records Form or you may fax it to TriCore’s Medical Records department at 505.765.0208, or send it via email to medicalrecordsteam@tricore.org. TriCore’s Medical Records department will review the documentation and contact you if there are any questions.

All documentation that is approved and file with TriCore will need to be verified each time a request is made. These requests can be made during normal business hours Monday through Friday 8:00 am – 5:00 pm

A: MyTriCore will have results as soon as they are finalized. The Patient Request for Medical Records Form will be reviewed and records will be sent using the method you have chosen on the Records Request, i.e., US mail, fax, or email. Request forms are fulfilled in the order in which they are received.

A: MyTriCore will have results as soon as they are finalized. The Patient Request for Medical Records Forms are processed in the order in which they are received. US mail time vary.

A: Questions regarding the interpretation of a test result or why a particular test was ordered should be directed to the ordering provider.

A: If you don’t have a MyTriCore account, you’ll need to complete a new Patient Request for Medical Records Form or Patient Representative Request for Records form each time you request records.