Patient Nondiscrimination

Discrimination is Against the Law

TriCore Reference Laboratories (TriCore) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age disability, or sex. TriCore does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

TriCore:
  1. Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    1. Qualified sign language interpreters
    2. Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Provides free language services to people whose primary language is not English, such as:
    1. Qualified interpreters (Multi-Language Interpreter Services PDF Download)
    2. Information written in other languages

If you need these services, notify any TriCore drawsite workforce member.

If you believe that TriCore has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Manager of Compliance, Legal and Risk
1001 Woodward Place NE
Albuquerque, NM 87102
Phone: 505-938-8267, FAX: 505-938-8977, or by email: Compliance@tricore.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Manager of Compliance, Legal and Risk is available to help you. You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697(TDD)
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html