Frequently Asked Questions about Laboratory Results

 

Why do physicians order laboratory tests?

 

Doctors and other healthcare professionals order lab tests as part of a routine checkup to look for changes in your health or to diagnose medical conditions and monitor the progression of a disease.

 

How do I get my test results?

 

TriCore sends your lab results directly to your healthcare provider, who can best explain the results to you.

 

What safeguards do you have in place to protect the confidentiality of my results?

 

TriCore values the privacy of your health information and is required by federal law to protect it. Our HIPAA Notice of Privacy Practices for Protecting Health Information explains the ways in which TriCore may use and disclose medical information by law. To view our complete HIPAA Notice of Privacy Practices, please click here.

 

Can my family members request a copy of my test results?

 

All requests for medical records from family members or physicians must be addressed to Client Services at 505-938-8922 or 800-245-3296 and will be reviewed by the TriCore Legal and Risk Services department.

 

How can I give you feedback on my experience?

 

There are several ways. You may fill out a self-addressed, postage-paid Patient Comment Card (available at your Patient Care Center) and return it to us, or you may call Client Services at 505-938-8922 or toll-free at 800-245-3296. You may also click here to submit your comments online. If you provide your name and contact information, we’ll respond to your comments.