Our Commitment to Quality
At TriCore Reference Laboratories, we’re committed to providing excellent patient care through proven performance, employee dedication and knowledge-driven improvement. We strive to exceed our customers’ quality requirements by providing laboratory results with superior quality and exceptional service, in compliance with regulations and guidelines. We practice continuous improvement, foster a learning environment and respect individuals and the community.
We integrate quality management initiatives into every aspect of our operations – from hiring the best employees to fine-tuning our testing processes, from interacting with patients to answering client phone calls about our testing and billing services. We employ a multidisciplinary approach to monitor and measure our processes, and use those findings to improve our operations.
You can count on TriCore for:
- Accurate test results and close attention to service excellence
- Ongoing involvement by our medical directors in the development and implementation of our quality program
- Fast problem resolution through automated error tracking
- Accurate identification of patients for testing purposes
- Attention to satisfaction in response to client and patient survey results
- Continuous monitoring and measurement of key performance indicators
We encourage you to report any quality issues to TriCore’s director of quality initiatives at
505-938-8888 or 800-245-3296.